I'm trying to get a simple answer to my inquiry on the shipping date of my order. Multiple emails to support, a support ticket, and I am getting nothing in response.
Hey, did you get an answer? And did you get your Erae Touch delivered? Just wanted to know what I might expect, ordered mine a week ago but not a single e-mail or reply as of yet..
New order placement here and the same situation. It's been days and no response on when my unit will ship.
All in all, how long from your order date until it was shipped George?
I placed an order in the middle of May and haven't heard from them since.
I am not sure you received my latest email regarding this issue.
We sincerely apologize for the shipping delays caused by our manufacturing stock latency. However we would like to inform you that we will be shipping your unit as soon as we receive new stock, which would be the first week of July, after recent updates from our manufacturers.
We are so excited to see what you will create with our controller and cannot wait to see your tags, mentions and reels blow up on our feed. We genuinely thank you for being part of our journey.
Thanks for the update, Omar.
@Omar did this happen?
"Most product should ship next week and before July 14th!"
It's like amateur hour here. Or else their updates are lies and they've still got no stock. I'll give my reasons for coming to those conclusions. But before I do that let me tell you that I've been waiting since the middle of May. In June I was promised it would be shipped by the end of June and here we are nearing the end of July with the first promise of shipping in the first week of July as soon as they arrived, and the second promise of shipping them as soon as they did quality control having received them on the 4th of July.
Number 4/ *half of their workforce tasked to this that's 4 units a day to check.*
That's 4 people checking 4 units a day, so that's 16 units a day. They could've been dispatching 64 units every 4 days since the 8th of July.