Hi there, I purchased an Erae Touch that has not been shipped and I am looking to get a refund - sent an email to support and created a ticket but have not received an answer. Wondering if there is another way to go about this?
Hey Guillaume I dont have it memorized but somewhere in the embodme website it talks about 3 types of calibration, Im thinking that will solve your issue. It did mention that changes of humidity which warrant recalibration. So maybe even at a live gig you would want to calibrate or Tune the sensitivity.
its on this page, near the bottom. in the calibration section.
We published a firmware update a month ago that should solve most Pressure consistency and Ghost Note problems.
You can download it here:
Regarding your emails, the last communication we have from you is from April and have not heard back from you since.
Let us know your feedback after the firmware update 1.2
If the issue is still not solved we are happy to provide a replacement unit when we will receive our next batch.
It looks like it went through our spam box.
Sorry for this.
We need to replace your unit indeed.
We are still waiting for our batch of 600 unit to be delivered.
It was delayed again of a few weeks but we should receive it in July and be able to replace your unit.
Could you send a new message to our Ticket system (link at the top of this page) or directly to firstname.lastname@example.org with your purchase order number, your full address with phone number, and a link to this thread.