Faulty Hardware : Power, Screen, USB, and Knob Behavior
G
GuyaGuy
started a topic
1 day ago
@Alex Embodme
I'm posting this here because I haven't received a response to my emails for 1.5 weeks. My unit simply does not work.
1. The device only comes on about 10% of the time after plugging in power and setting the switch to ON. Otherwise it gets stuck on the half-lit screen, like in the attachment. I've tried different cables and outlets and tried powering on with and without the computer connected. See video
2. Once on, my computer only occasionally recognizes the Erae. Mostly it doesn't. I've tried different cables and different jacks. (Macbook Pro M2 Pro / Ventura) Dee video
3. Once on, the knob/screen behavior is erratic. For example, clicking Mapping > Out Routing flashes the Routing screen then returns to the looper screen.
GuyaGuy
@Alex Embodme
I'm posting this here because I haven't received a response to my emails for 1.5 weeks. My unit simply does not work.
1. The device only comes on about 10% of the time after plugging in power and setting the switch to ON. Otherwise it gets stuck on the half-lit screen, like in the attachment. I've tried different cables and outlets and tried powering on with and without the computer connected. See video
2. Once on, my computer only occasionally recognizes the Erae. Mostly it doesn't. I've tried different cables and different jacks. (Macbook Pro M2 Pro / Ventura) Dee video
3. Once on, the knob/screen behavior is erratic. For example, clicking Mapping > Out Routing flashes the Routing screen then returns to the looper screen.
4. Many LEDs are not round. See attached photo
https://www.dropbox.com/scl/fi/jq3lhk4ljkqdv1snlfrnf/IMG_0543.MOV?rlkey=cmrvskb5x4bqt38lzdc8vt77r&dl=0