Hi everyone!
Yes that's the great news of the week, our backlog of 200 units starts shipping today!!
We are finally seeing the end of the tunnel and are already working on improving our production process.
Our goal and next step is to be completely independent from outsourced manufacturers even for the PCB.
This is another challenge but will give us complete control over our production line.
All this is possible thanks to your trust and patience, and if any of you have experience in industrialisation and scaling we are open to discuss this!
We cannot wait to see your future creations and to get your feedback on the playing experience!
We are also working on the next firmware update for usual bug fixes and new cool UI/UX improvements
We will keep you posted on that.
All the Best from the Embodme Team!
Letsss goooo. Dude, despite the issues Im gonna go SOOO hard on this (and i dont mean hitting it hard lol) And im hellla gonna rep embodme and tell everyone to buy it so they can get more sales and i can get continued support. and then in 2030 i will switch to all VR controllers LOL, so embody get on that too lol!
@Dan, we are not lying to you. Why on earth would we not share any information that we know about to our loyal customers who purchased and supported our product. We have been very transparent with the process since the beginning, so when we say "we do not know", it is because we actually do not. The reason for this ambiguity is because our manufacturers in China keep postponing the supply chain process because they were not able to finalize it due to a myriad of factors that I mentioned in my previous post. This is all we got from them. Covid wasn't easy for them, neither was Russia, neither was the supply of parts.
We have given the option to refund for absolutely no excuses asked, for this very reason. But those of you who have decided to stay in for the ride, there is really nothing else hidden besides what we already have mentioned so many times. I wish we knew when we were recieving them, we keep getting false dates too, but we can't control what has been happening on in the world.
Good news though, we just received notice from customs that they just arrived to France, which is where our main offices are. So we are now preparing the packaging to get shipped in the next 2 weeks. Hopefully you all will recieve it by the first week of September.
We can't wait for all of you to try it!
We have been so impatient for you guys to receive it! Remember if you have any urgent concerns message me directly at omar@embodme.com, and I will be always ready to assist you immediately!
It's somewhat concerning to me that you're still running Facebook ad campaigns for a product that you
are having a hard time delivering. It makes one wonder if your company isn't experiencing some type of cash crunch
You also used the term "hopefully". So this leads me to believe that you have no product & no parts after pushing back your June ship date to June-July and now August.
Your product looks impressive, and is truly one of a kind in it's class, most people are willing to overlook
your delays based on what they've seen so far, but this is only going to take you so far.
At this stage you should be posting updates every few days. So I guess today's update would be..
We don't have the stuff we need. Hopefully our supplier will come through for us in the coming weeks. (which is what you said last time you decloaked.)
Seriously. time to find a new supplier(s). Perhaps you can look to France, North America or the UK or EU And perhaps not charge people's cards until your product actually ships.
And for please, make sure Sam King is one of the first to get his.
Ive been waiting for over 6 months. This seems like it is worth the wait. But it is scary when I see people post that you dont respond, when they are for a refund. Even if you can not control your manufacturing, surely you can control professional communication? Im not trying to be rude right now, but truthful, and logical.
LETS GOOO! :D <3
After sitting down with erae lab yesterday for quite some time, it's actually pretty nice.
I was having a mental disconnect with how the layouts were push/pulled, I was thinking it was a batch loader, rather than a single layout at a time.
I did find some of those vertical glitches that others are experiencing, but they are rare. They also occur in random spots, and generally can't be replicated; so I'm leaning towards it being a software bug, or it may be the silicone bunching up.
Either way, this erae touch is awesome for my personal use case, and I'm sure it's gonna improve down the line as more features and firmware are updated.
Thanks Embodme!
Got mine realy by surprise today.
I guess i'm just lucky to live near Paris ;)
It's somewhat concerning to us too that most of our communication has been transparent since the beginning of our kickstarter campaign, which is that we are still under the "early launch phase" of which that we have product scarcity and supply chain issues. These things are usually very common with every company that is starting very new to developing a product that is very delicately engineered and hi-tech.
We are not simply ordering a few chunks of plastic from our chinese suppliers, our product takes time to develop and we are trying our best to speed up the process as much as we can, but we cannot do anything besides that. We will not sacrifice the quality of our components to deliver more quickly, we offered many times the possibility for a refund, in case of financial scarcity. If you are very affected by that, we have given you the option to do that by reaching out to us. We have refunded more than 25 orders without any questioning. We have been very clear about that.
We are neither decloaking, nor lying, we are 10 people working day and night on developing our product line and we already sent out several emails, and updates on all the forums.
The problem with our parts supplier is being resolved but it is not up to us as we can only share the information that we are given. Product scarcity, extreme sanitary measures and supply chain issues are not something we can control ourselves neither do our suppliers, even if they share everything transparently to us. We also cannot simply find suppliers easily for the electronic components that we need as you simply stated. It is way more complicated than that, as this is not a dropshipping plastic product. This is very delicate machinery and assembly.
As we said many times, the units will be arriving within the span of these 2-4 weeks. We do not have control or news more than that. I really wish we did! This is as transparent as we can get.
For any problem to be resolved immediately, send an email to omar@embodme.com, and I have been responding to all the emails in 12 hours max.
Regars,
Omar.
Creative Marketing Director
Is it going to be pushed back again? Any update from the manufacturer? Any luck finding new manufacturers?
Munich - also suprise today.
Sam King
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