@Dan, we are not lying to you. Why on earth would we not share any information that we know about to our loyal customers who purchased and supported our product. We have been very transparent with the process since the beginning, so when we say "we do not know", it is because we actually do not. The reason for this ambiguity is because our manufacturers in China keep postponing the supply chain process because they were not able to finalize it due to a myriad of factors that I mentioned in my previous post. This is all we got from them. Covid wasn't easy for them, neither was Russia, neither was the supply of parts.
We have given the option to refund for absolutely no excuses asked, for this very reason. But those of you who have decided to stay in for the ride, there is really nothing else hidden besides what we already have mentioned so many times. I wish we knew when we were recieving them, we keep getting false dates too, but we can't control what has been happening on in the world.
Good news though, we just received notice from customs that they just arrived to France, which is where our main offices are. So we are now preparing the packaging to get shipped in the next 2 weeks. Hopefully you all will recieve it by the first week of September.
We can't wait for all of you to try it!
We have been so impatient for you guys to receive it! Remember if you have any urgent concerns message me directly at omar@embodme.com, and I will be always ready to assist you immediately!
Letsss goooo. Dude, despite the issues Im gonna go SOOO hard on this (and i dont mean hitting it hard lol) And im hellla gonna rep embodme and tell everyone to buy it so they can get more sales and i can get continued support. and then in 2030 i will switch to all VR controllers LOL, so embody get on that too lol!
A small glimmer of hope ;)
Website now "Delivery scheduled in 2-3 weeks"
Fingers crossed you guys!
Can't wait to try this baby out ;)
Is it going to be pushed back again? Any update from the manufacturer? Any luck finding new manufacturers?
It's somewhat concerning to us too that most of our communication has been transparent since the beginning of our kickstarter campaign, which is that we are still under the "early launch phase" of which that we have product scarcity and supply chain issues. These things are usually very common with every company that is starting very new to developing a product that is very delicately engineered and hi-tech.
We are not simply ordering a few chunks of plastic from our chinese suppliers, our product takes time to develop and we are trying our best to speed up the process as much as we can, but we cannot do anything besides that. We will not sacrifice the quality of our components to deliver more quickly, we offered many times the possibility for a refund, in case of financial scarcity. If you are very affected by that, we have given you the option to do that by reaching out to us. We have refunded more than 25 orders without any questioning. We have been very clear about that.
We are neither decloaking, nor lying, we are 10 people working day and night on developing our product line and we already sent out several emails, and updates on all the forums.
The problem with our parts supplier is being resolved but it is not up to us as we can only share the information that we are given. Product scarcity, extreme sanitary measures and supply chain issues are not something we can control ourselves neither do our suppliers, even if they share everything transparently to us. We also cannot simply find suppliers easily for the electronic components that we need as you simply stated. It is way more complicated than that, as this is not a dropshipping plastic product. This is very delicate machinery and assembly.
As we said many times, the units will be arriving within the span of these 2-4 weeks. We do not have control or news more than that. I really wish we did! This is as transparent as we can get.
For any problem to be resolved immediately, send an email to omar@embodme.com, and I have been responding to all the emails in 12 hours max.
Regars,
Omar.
Creative Marketing Director
Any day now..
I concur with Jon K,
Probably it's financially a big fiasco right now, not being able to deliver products and expenses keep coming.
But I would also be a lot more comfortable if I was billed for a product once it was shipped.
Pending in an endless que with scarce information scares the hell out of my wallet tbh. So posting some pictures of the "not fully assembled" aera pads and a "new" delivery estimate for later orders will put peoples trust back into this. Best regards, G
It's somewhat concerning to me that you're still running Facebook ad campaigns for a product that you
are having a hard time delivering. It makes one wonder if your company isn't experiencing some type of cash crunch
You also used the term "hopefully". So this leads me to believe that you have no product & no parts after pushing back your June ship date to June-July and now August.
Your product looks impressive, and is truly one of a kind in it's class, most people are willing to overlook
your delays based on what they've seen so far, but this is only going to take you so far.
At this stage you should be posting updates every few days. So I guess today's update would be..
We don't have the stuff we need. Hopefully our supplier will come through for us in the coming weeks. (which is what you said last time you decloaked.)
Seriously. time to find a new supplier(s). Perhaps you can look to France, North America or the UK or EU And perhaps not charge people's cards until your product actually ships.
And for please, make sure Sam King is one of the first to get his.
Hey guys,
Thanks for keeping this forum alive. We currently have word from our suppliers, and we should receive the first batch of 100-200 out of our original large order (we asked to split them up in small batches) in the next couple of weeks hopefully. We can't wait to send you everything. We're so excited.
Thanks for your Patience.
Cheers,
Omar
Sam King
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