We have been scolding our manufacturers to deliver on time but unfortunately there is a large shortage in parts. However they promised to deliver by the next coming weeks. Fingers crossed!
It's somewhat concerning to us too that most of our communication has been transparent since the beginning of our kickstarter campaign, which is that we are still under the "early launch phase" of which that we have product scarcity and supply chain issues. These things are usually very common with every company that is starting very new to developing a product that is very delicately engineered and hi-tech.
We are not simply ordering a few chunks of plastic from our chinese suppliers, our product takes time to develop and we are trying our best to speed up the process as much as we can, but we cannot do anything besides that. We will not sacrifice the quality of our components to deliver more quickly, we offered many times the possibility for a refund, in case of financial scarcity. If you are very affected by that, we have given you the option to do that by reaching out to us. We have refunded more than 25 orders without any questioning. We have been very clear about that.
We are neither decloaking, nor lying, we are 10 people working day and night on developing our product line and we already sent out several emails, and updates on all the forums.
The problem with our parts supplier is being resolved but it is not up to us as we can only share the information that we are given. Product scarcity, extreme sanitary measures and supply chain issues are not something we can control ourselves neither do our suppliers, even if they share everything transparently to us. We also cannot simply find suppliers easily for the electronic components that we need as you simply stated. It is way more complicated than that, as this is not a dropshipping plastic product. This is very delicate machinery and assembly.
As we said many times, the units will be arriving within the span of these 2-4 weeks. We do not have control or news more than that. I really wish we did! This is as transparent as we can get.
For any problem to be resolved immediately, send an email to [email protected], and I have been responding to all the emails in 12 hours max.
Regars,
Omar.
Creative Marketing Director
Is it going to be pushed back again? Any update from the manufacturer? Any luck finding new manufacturers?
A small glimmer of hope ;)
Website now "Delivery scheduled in 2-3 weeks"
Fingers crossed you guys!
Can't wait to try this baby out ;)
PIcture with "back in stock" and some aera pads in cardboard boxes.
So i believe they started the assembly again!
Munich - also suprise today.
Got mine realy by surprise today.
I guess i'm just lucky to live near Paris ;)
Mine made it to Australia yesterday, after I had to pay an extra $240 in import fees.
It's been 2 weeks since I ordered after seeming they were 'in stock', nothing has been dispatched and my emails asking why are now not being answered.
Hey Omar any news 6 month later about delivery? I made my order on 18.11.22? I made 3 Mails but no answer no ticket nothing. Hope to get my answer here now
Sam King
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