Start a new topic
Answered

Erae 2 Touch issues

I received my unit last week and having these issues:

1 - Encorder doesn't select options on the display

2 - Sensitivity is really bad. I need to hit the pad really hard to get detected so this just makes it unusable for me as you can see in the video.

I already updated it to the last firmware 1.03 and I'm running on the supplied power supply.


Also opened a support ticket and waiting for a reply.


Anyone else having some of these issues?


Video of the issue: https://drive.google.com/file/d/1RCDXR2Xwx4lia-Gdf-kQcvR7bdHuRH1-/view?usp=sharing


Best Answer

How is this "internal test" ran to check the hardware?


2 people have this question

With me sensitivity is fine and the encoder works. My issue at the moment after the firmware is the CV outs. They are still not stable and fluctuate. Can you test your CV outs Gabriel and let me know if you have this issue? Firmware 1.03 made the fluctuations less but they're still there.


1 person likes this

Sensitivity isn't fine for me. I am having to push really hard to get notes to register. I'd like it to be more sensitive.


3 people like this

I need to apply more than 100g of pressure to trigger. When I use a mechanical keyboard switch with a triggering force of 62g against the surface, it won't register at all. I hope the force required can be as light as touching a tablet screen. Please allow users to make their own trade-off between accuracy and sensitivity.


5 people like this

I did a more scientific testing using a digital pressure meter and in my case I have apply generally more than 300 grams of pressure for it to trigger, and when running the internal check test of the hardware it seems I have a failure with the pressure, so mine might need a replacement from factory. 

Video


1 person likes this

How did you run the "internal check test" of the hardware?


1 person likes this

@korhan I have the same problem! I was about to test it on different synths but if you say you have an issue of CV instability, than it must be it.
As for the sensitivity, I would also like it more sensitive. Sometimes it does not get a soft touch and the sound flickers.




2 people like this

Daniele that has been my experience too, with flickering sound because of poor touch sensitivity.

I guess there's a tradeoff between having a soft pad with pressure sensitivity and the overall sensitivity threshold. The soft pad lies in between the sensor and the touch, so it probably decrease the detection threshold of the device. From other forums I read that in the Erae 2 the sensitivity has been improved from the Erae Touch, and for me it's good enough as it is. But I would like an option to increase velocity sensitivity or touch sensitivity maybe using a thinner pad (I don't care about pressure that much, for that I use the osmose).

Hi Daniele,


I was contacted by Embodme today, asking to send my unit back to them for repair. They told me there is a power issue with my unit in connection with the CV issues. 

I assume you'll get similar emails or may have already gotten them.


I'll report back once my ERAE is returned to me. I guess that'll take several weeks.


Korhan



2 people like this

Ouch, this is bad news. I'll do some more tests and then write to them. Thanks for the info!


Answer

How is this "internal test" ran to check the hardware?


1 person likes this

For me, it's good news, actually. I know that Embodme is taking responsibility and will fix my unit. I'm fine with waiting, as I don't have any projects/concerts that require the ERAE critically. I have an Exquis that works quite well for simple MPE and simple CV tasks.



@bradley frank you run the internal test by: - hold the ARP/LOOP/- Buttons while you switch the unit ON (keep holding the buttons until you see the a GREY screen displayed on the ERAE surface) - press PLAY+STOP (as indicated on the LED screen) - Then Press the SCALE (or F-Key) buttons

1 person likes this

Gabriel, I did it and I got this:

image

Login or Signup to post a comment