I've emailed support about these issues but I thought I'd post here in case anyone gets the same problems. I will update the post as things get resolved.
1. When I first turn on my Erae, the touch does not work as expected.
Please see video here - https://photos.app.goo.gl/1BH8DLmmPNadf24d7
I can fix this problem by removing the ghost notes by using ALT + -, but when I next switch the Erae off and then back on, it goes back to both of the above problems.
Hopefully support can provide a solution!
I just opened up my erae today and I also have the 2nd problem
For some unit the detection threshold is a bit too low.
Before anything try to set the Erae Pressure Sensitivity to around 20 (in ERAE Lab Settings)
And let us know here if that solves the issue.
I tried this but it does not work for me unfortunately.
yeah my erae started at 20 and I still had the problem up to 42 ._.
Hi, great to hear from you and the ghost note removal did help. However I am simply wondering if it is possible to turn off the auto calibration when switching on? If that is on I will have to calibrate those specific areas every time I unplug and then switch it back on again. Up to now there are three areas where multiple times of ghost note calibration is needed.
I'm running into nearly the same issues. I'll add videos tomorrow, but it's essentially:
@Jason - Mine doesn't seem to be quite as reproducible as yours and doesn't stop working long enough to really try the sequencer trick. Haven't figured out how to consistently reproduce it yet.
As for the ghost notes, here's my video: https://www.dropbox.com/s/d2bepumfemhsji4/IMG_0027.MOV?dl=0
We found out that the issue is software related.
We are already working on the problem.
To sum-up, the new production batch behave a bit differently than the two previous one, so we have to readjust the sensor processing and filtering.
A hot fix should be released this week.
Keep us posted here or by email once the firmware is released or by email but we should not have to replace your unit.
Ok, having same issue with a new batch erae, so i'll wait for the update! ;)
Except for the vertical glitches I'm pretty impressed :)
Should drop a video of a live session soon!
Maybe it's best to make 1 topic concerning this issue?
Ok that's great, looking forward to it. Once that fix has been done and it works, hopefully you can look into my other problem where I have to run the sequencer first before I do anything, otherwise random midi is sent to devices.